Mitel 5320e IP Phone User Guide
This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Introduction
Welcome to the Mitel 5320e/5330e/5340e IP Phone User Guide. This guide provides information and instructions on how to use the Mitel 5320e, 5330e, and 5340e IP Phones. The Mitel 5320e, 5330e, and 5340e IP Phones are full-featured, dual-port phones that provide voice communication over an IP network. They are designed for use in enterprise-class applications and offer a variety of features, including wideband audio, self-labeling keys, and a large graphics display. This guide will help you get started with your new phone and learn how to use its many features.
This guide is intended for users of the Mitel 5320e, 5330e, and 5340e IP Phones. It covers the basic operation of the phone, as well as advanced features such as call forwarding, call waiting, and voicemail. The guide is organized into sections that cover different aspects of the phone. Each section includes detailed instructions and illustrations to help you understand how to use the phone.
Before using this guide, please read the safety instructions provided in the separate Safety and Regulatory Compliance Guide. The information in this guide is subject to change without notice. For the most up-to-date information, please visit the Mitel website at www.mitel.com.
About Your Phone
The Mitel 5320e IP Phone is a full-featured, dual-port, dual-mode enterprise-class applications phone that provides voice communication over an IP network. It features a large graphics display (160 x 320), wideband audio, and self-labeling keys. The 5320e IP Phone offers seven programmable buttons for one-touch feature access.
The 5320e IP Phone is designed to be easy to use and offers a variety of features to enhance your communication experience. The phone’s large display makes it easy to see who is calling and what features are available. The wideband audio provides clear and natural-sounding conversations. The self-labeling keys allow you to easily customize the phone to meet your needs.
The 5320e IP Phone is also compatible with a variety of accessories, including headsets, expansion modules, and desk stands. This allows you to customize your phone to fit your specific needs and work environment. The phone is also energy efficient and meets the requirements of the Energy Star program.
5320e IP Phone Features
The Mitel 5320e IP Phone offers a wide range of features to enhance your communication experience. Here are some of the key features⁚
- Wideband Audio⁚ The 5320e IP Phone features wideband audio, which provides clear and natural-sounding conversations. This is especially helpful for conference calls and other situations where multiple people are talking.
- Self-Labeling Keys⁚ The 5320e IP Phone has seven programmable buttons that can be labeled with the names of your frequently called contacts or features. This allows you to quickly and easily access the information you need.
- Large Graphics Display⁚ The 5320e IP Phone has a large, easy-to-read graphics display that shows you who is calling, what features are available, and other important information.
- On-Hook Dialing⁚ The 5320e IP Phone supports on-hook dialing, which allows you to dial a number without having to lift the handset. This is a convenient feature for making quick calls.
- Ring/Message Indicator⁚ The 5320e IP Phone has a built-in Ring/Message Indicator that lets you know when you have a new call or voicemail message.
- Compatibility with Accessories⁚ The 5320e IP Phone is compatible with a variety of accessories, such as headsets, expansion modules, and desk stands. This allows you to customize your phone to fit your specific needs and work environment.
Phone Descriptions
The Mitel 5320e IP Phone is designed with a user-friendly interface and ergonomic design. The phone’s components are carefully arranged to provide easy access to all the features. Here’s a breakdown of the phone’s key components⁚
- Tube⁚ The handset tube is designed to provide clear and comfortable conversations. It features a noise-canceling microphone to minimize background noise during calls.
- Display⁚ The 5320e IP Phone features a large, 160 x 320 pixel liquid crystal display (LED) that provides a clear view of call information, menus, and other important details. The display is backlit for easy visibility in low-light conditions.
- Ring/Message Indicator⁚ The Ring/Message Indicator is a visual indicator that notifies you of incoming calls or new voicemail messages. The indicator lights up when there is an incoming call or a new message.
- Fixed and Programmable Buttons⁚ The 5320e IP Phone features fixed-function keys for commonly used features like Hold, Transfer, and Mute. It also has eight programmable buttons that can be customized to access specific features or contacts.
- Handsfree Speaker⁚ The 5320e IP Phone features a handsfree speaker that allows you to make and receive calls without lifting the handset. The speaker provides clear and loud audio for handsfree conversations.
Tube
The handset tube is a crucial component of the Mitel 5320e IP Phone, designed to provide clear and comfortable conversations. It’s engineered to deliver high-quality audio for both speaking and listening, enhancing the overall communication experience. The tube features a noise-canceling microphone, a key element in minimizing background noise during calls. This feature ensures that your voice is transmitted clearly, even in noisy environments, making it easier for the person on the other end to hear you.
The tube’s ergonomic design contributes to user comfort during extended calls. It fits comfortably in your hand, reducing strain on your ear and allowing for more natural conversations. The Mitel 5320e IP Phone’s handset tube is an important part of its overall design, ensuring that you can enjoy clear, comfortable, and effective conversations.
Display
The Mitel 5320e IP Phone boasts a large, high-resolution graphical display, measuring 160 x 320 pixels. This expansive display provides a clear and detailed view of essential information, making it easy to navigate menus and access features. The display is designed to be user-friendly, displaying call information, caller ID, and other relevant details in a clear and concise manner.
The display’s backlighting ensures visibility in various lighting conditions, whether you’re in a brightly lit office or a dimly lit room. It also offers a high contrast ratio, making text and images sharp and easily readable. With its large size and advanced features, the Mitel 5320e IP Phone’s display enhances the overall user experience, providing an intuitive and efficient way to manage calls and access phone features.
Ring/Message Indicator
The Mitel 5320e IP Phone incorporates a dedicated Ring/Message Indicator, serving as a visual alert system for incoming calls and messages. This indicator, often a small LED light, is strategically placed on the phone’s exterior, ensuring easy visibility even from a distance. When a call comes in, the indicator flashes brightly, notifying you of an incoming call.
Similarly, when you receive a voicemail or other message, the indicator illuminates, signaling the presence of new communication. The Ring/Message Indicator eliminates the need to constantly check the phone’s display, allowing you to stay focused on your current task while remaining aware of incoming calls and messages. This convenient feature contributes to a more efficient and productive workflow, ensuring that you never miss an important communication.
5340e IP Phone Features
The Mitel 5340e IP Phone is designed to enhance communication efficiency and productivity, offering a comprehensive suite of features tailored for modern business needs. Beyond the standard voice communication capabilities, the 5340e provides advanced functionalities that streamline workflows and improve user experience.
One notable feature is the support for multiple call appearances, allowing users to manage several lines concurrently. This enables seamless handling of multiple calls and ensures that no incoming communication is missed. The 5340e also boasts integrated voicemail functionality, providing users with a convenient way to manage their voice messages.
Furthermore, the phone supports call transfer, call hold, and call forwarding, empowering users to manage their calls effectively. The 5340e also offers a built-in speakerphone for hands-free communication, enhancing user comfort and convenience during calls. These features, combined with the phone’s user-friendly interface, make the 5340e a powerful communication tool for businesses of all sizes.
Fixed-Function Keys
The Mitel 5320e IP Phone features a set of fixed-function keys strategically placed on the phone’s faceplate, providing quick access to commonly used features. These keys simplify navigation and enhance user efficiency.
The “Hold” key allows users to temporarily pause an active call, enabling them to attend to other tasks without disconnecting the call. The “Transfer” key facilitates transferring calls seamlessly to another extension or external number. The “Mute” key provides a convenient way to temporarily silence the microphone during a call, ensuring privacy or minimizing background noise.
The “Speaker” key activates the hands-free speakerphone, allowing users to conduct calls without holding the handset. The “Volume” keys, located on the side of the phone, enable users to adjust the call volume to their preference. These fixed-function keys streamline call management and enhance user productivity by offering readily accessible shortcuts to essential phone features.
Commonly Used Feature Codes
The Mitel 5320e IP Phone offers a range of feature codes that streamline common tasks, enhancing call management and productivity. These codes provide a quick and efficient way to access features, simplifying operations and reducing the need for lengthy procedures.
The “#” key, followed by the desired extension number, initiates a direct call to the specified extension. “99” allows users to access the call park feature, temporarily holding a call for retrieval later. “55” enables the call forward feature, diverting incoming calls to a different extension or external number.
The code “72” activates the “Do Not Disturb” mode, preventing incoming calls from ringing. “82**” allows users to access the voicemail system, enabling them to listen to messages or leave a message. These feature codes provide a convenient and efficient way to manage calls, enhancing user productivity and simplifying everyday phone operations.
Using Your IP Phone with Mitel Unified Communicator Express
Integrating your Mitel 5320e IP Phone with Mitel Unified Communicator Express unlocks a powerful suite of unified communications features, streamlining your workflow and enhancing your communication experience. This integration seamlessly blends your phone with your computer, allowing you to manage calls, messages, and presence status from a single interface.
With Unified Communicator Express, you can initiate calls directly from your computer, utilizing the familiar interface for dialing and managing calls. You can also receive calls on your computer, seamlessly transitioning between your phone and computer for a unified communication experience. The integration also provides access to your voicemail, allowing you to listen to messages or leave new messages directly from your computer.
Moreover, Unified Communicator Express offers presence status features, enabling you to see the availability of colleagues and adjust your own status accordingly. This enhances collaboration and communication efficiency, making it easier to connect with others and coordinate tasks. Integrating your Mitel 5320e IP Phone with Mitel Unified Communicator Express elevates your communication experience, offering a unified platform for managing calls, messages, and presence status.
Placing a Call on Hold
Placing a call on hold allows you to temporarily pause an active conversation without disconnecting it. This feature is useful when you need to attend to another task, answer a different call, or gather information before continuing the current conversation. On your Mitel 5320e IP Phone, placing a call on hold is simple and intuitive.
To place a call on hold, simply press the “Hold” button located on your phone’s control panel. The call will be placed on hold, and the line key associated with the call will flash to indicate that the call is on hold. To resume the call, press the same line key again.
While a call is on hold, you can use the “Transfer” function to transfer the call to another extension or external number. You can also use the “Conference” function to add another participant to the call. When you are ready to resume the call, press the “Hold” button again. The call will be retrieved from hold, and you can continue your conversation.
Answering Calls
Answering incoming calls on your Mitel 5320e IP Phone is a straightforward process. The phone offers several methods for answering calls, allowing you to choose the most convenient option based on your situation. You can answer calls using the handset, speakerphone, or a headset, providing flexibility and convenience.
To answer a call using the handset, simply lift the handset from its cradle. The ringing tone will stop, and you will be connected to the caller. To answer a call using the speakerphone, press the “Speaker” button located on your phone’s control panel. The call will be answered through the speakerphone, allowing you to converse hands-free.
If you have a headset connected to your phone, you can answer calls by pressing the “Headset” button. This allows for private conversations without disturbing others in your vicinity. Regardless of the method you choose, you will be able to engage in clear and reliable voice communication with your caller.
Placing Emergency Calls
In the event of an emergency, your Mitel 5320e IP Phone provides a quick and reliable way to connect to emergency services. The phone is designed to prioritize emergency calls, ensuring you can reach help swiftly when needed. To initiate an emergency call, simply dial the designated emergency number for your region. In the United States, this number is 911. In Europe, you can dial 999 or 112. The system will automatically place the emergency call as soon as you dial the number, even if you haven’t selected an outside line. This feature ensures that your call goes through immediately, regardless of your phone’s current state.
The Mitel 5320e IP Phone simplifies the process of reaching emergency services, providing peace of mind knowing that you can connect with help quickly in critical situations. The phone’s priority handling of emergency calls ensures that your request for assistance is received without delay, allowing you to focus on the situation at hand.